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DICK'S Sporting Goods Return Policy

 

DICK'S Sporting Goods, Calia, VRST and Golf Galaxy offer a 90-day return policy on most products. DICK'S Sporting Goods Warehouse and Going, Going, Gone! locations offer a 30-day return policy on most products.

• Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
• Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
• Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
• To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below may not be returned once they have been opened.
• For items excluded from returns, the manufacturer's contact information may be provided upon request.
• Returns with a gift receipt will be offered a gift card or an even exchange.
• Returns, where a Scorecard Reward or coupon was redeemed, will result in an adjusted refund amount.
• Items requiring repairs should be returned to the manufacturer or an authorized service center.
• The following identification is accepted for returns: U.S. or Canadian Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport.

DICK'S Sporting Goods, Calia, VRST and Golf Galaxy reserve the right to limit returns or exchanges regardless of proof of purchase.

We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at the point of sale for an item advertised by us or displayed in-store at a lower price, the lower price will be honored.

Product Exclusions and Restrictions

• The following items cannot be returned: Firearms, Ammunition, Hunting Bows, Crossbows, Gun Powders, Primers, Rifles/Muzzleloaders, Black Powder, Items Requiring Gasoline or Fuel, Airbeds, Custom and Special Order Items, Autographed Collectibles and Memorabilia, Trading Cards, Yeezy Shoes, and Gift Cards.
• Rapsodo items may only be returned in-store. 
• The following items cannot be returned if the package is opened or the factory seal is broken: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks, Portable Lavatories, and Whoop Fitness Trackers.
• Baseball/Softball Bats are only eligible for return if they have not been used.
• Bikes cannot typically be returned. There is a 24-hour bike-sizing/color verification grace period that allows our Athletes additional time to inspect and verify the size and color of the bike. The 24-hour Size/Color Inspection Verification Return Policy is limited to inspecting the bike for size verification and color only - bikes that are used during the 24-hour window or bikes that do not have all original labels and tags cannot be returned. Under the 24-Hour Size/Color Inspection Verification Return Policy:
• Unused bikes purchased and assembled in-store may be eligible for return up to 24 hours after purchase.
• Unused bikes purchased via Curbside Pick Up or Buy Online, Pickup In-Store Pickup programs, and assembled in-store may be eligible for return up to 24 hours after pickup.
• Unused bikes that are shipped to home and assembled in-store may be eligible for return up to 24 hours after pickup.
• Unused bikes that are shipped to home and not assembled and still in the box may be eligible for return up to 24 hours after delivery.
• There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
• All Yeezy shoe sales are final; no returns or exchanges will be accepted.
• Pre-owned items, demo items, refurbished items, and Nike Adapt Shoes may be exchanged in the same conditions they were sold within seven (7) days of purchase with a valid proof of purchase (order number, order confirmation email, an original sale receipt, or pack slip or return barcode). All exchanges are subject to approval.
• Electronics must be returned in the original packaging with all accompanying manuals, parts, and accessories.
• Certain returns will be handled under the manufacturer's warranty or return policy.
• Peloton Cardio Equipment (Bike, Bike+, Treadmill): If item was delivered within the last 30 days, please contact Peloton for return information. For items delivered more than 30 days ago, but purchased less than 90 days ago, please return to a Dick's Sporting Goods store.

Returns can be made in the following ways:

Curbside Returns

You may return your items in-store or via contactless curbside return at select DICK'S Sporting Goods locations with a Valid Proof of Purchase. At this time, we can only accept curbside returns for purchases that were made with a debit or credit card (no cash or gift cards).

 Park in one of our dedicated Curbside Pickup Spots

 Keep your proof of purchase with you.

 After arriving at the store and parking in the dedicated Curbside Pickup Spot, call the store phone number and let us know you have arrived.

 Please read to us your receipt or order number, and we will come to your vehicle.

 Stay in your vehicle - a Teammate will come to assist you.

 When the return is complete, we will be happy to provide an e-receipt for your convenience.

 

Return an Online Purchase

Return your online purchase through the mail or in-store with free returns on most purchases (see Product Exclusions and Restrictions). 

To make a return through the mail, select MAIL-IN RETURN in the webform below and enter your order number and billing zip code to generate a return label.  

To return an online purchase in-store, select IN-STORE RETURN in the below webform and enter your online order number and billing zip code for proof of purchase barcode. You can also use any other Valid Proof of Purchase as proof of purchase for an in-store return.

To return an online purchase via contactless curbside return, please follow the directions above for returning an online purchase in-store.

 

Return an In-Store Purchase

Items you purchase in-store can be returned at any open DICK'S Sporting Goods location or via contactless curbside return. Just bring your valid proof of purchase (original sales receipt), as well as the credit card or gift card used to purchase.

If you no longer have a valid proof of purchase, contact our Customer Service team by phone at 1-877-846-9997 or through Chat to have a copy of your receipt sent to you, if available.

Returns without valid proof of purchase will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity. At this time, in-store purchases cannot be returned by mail.